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Customer Help

Common purchase queries answered

Orders And Shipping

How long does it take for me to receive my order?

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Do I need an account to purchase a product?

Yes, you will need to create a free account with us in order to view your orders and manage your shipping details.

How do I change my shipping address?

Go to the My Account page located in the menu, login and go to addresses and then change your shipping address from there.

How do I track the status of my order?

You will receive an email from the courier that will keep you updated on the order process.

Do you charge sales tax?

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To which countries do you ship?

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If you need to swap an item

Returns And Exchanges

What is your return policy

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Please visit our return policy for more information.

I received the wrong item

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My order arrived damaged

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Where should I mail my authorized return?

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How do I receive customer support?

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Can I change or cancel an order after I’ve submitted it?

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Can I pre-order and item that is sold out?

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